#211 – Standing up for the Student Experience
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What’s in this episode?
The second episode in the second season of our “The Edge” series, supported by Salesforce.Org, is here.
This episode seeks to explore how the student experience is being created and supported in 2020 at our Higher Education institutions. In conversation with leaders and students from across EMEA and the U.S, we ask;
- How is the University experience stacking up vs. student expectations?
- How are Universities adapting to support careers readiness in 2020?
- How are students co-creating the student experience they want to see?
- And, What can Universities do more of?
Take a look at the Salesforce.org E-book: Making the Most of the New Normal E-book: Delivering an Outstanding Digital Student Experience. You will find answers and inspiration for shaping student experience and advice on digital offers that proactively support every student on and off campus. Enjoy!
Kate has been Head of King’s Careers & Employability since January 2017, when she joined King’s to lead on the employability aspects of the innovative King’s project of employability-led quality assurance. She has innovated significant work in redefining what we mean by ‘embedded employability’ and is speaking and consulting internationally on applications of this in other universities and in FE and school curriculums. Kate has also extended Gilworth and Thambar’s Careers Registration concept to develop a careers learning gain framework that enables students to self-identify their career readiness and their progress on their career journey following careers service interactions.
Kate will soon become Director of The Careers Group and establish the new Centre of Excellence for Careers and Employability for the University of London.
Victoria heads up the Careers Services of the ten specialist University of London institutions, Doctoral Training Partnerships and non-federal institutions that make up Education Consultancy. She is responsible for strategic management and operational delivery as well as managing a split-site team. Victoria builds and maintains relationships with institutional stakeholders and works in conjunction with her team to ensure that they provide transformational, student-focused services. Victoria also sits on the Senior Management Team and has responsibility for key strategic projects run by the central team. Victoria has worked for The Careers Group since 2011 and prior to this, she was Associate Director for a Market Research organisation.
Navneet Johal is currently the Director for Industry Solutions in Higher Education at Salesforce.org and has been in this role since May 2019. Prior to this, Navneet was the Solution Director for Higher Education and Research at SAP.
Previous roles included being a Research Analyst in Ovum’s Industry Technologies Team, leading primary and secondary research on the use of technology in education institutions and Navneet was also a Lecturer in Government & Politics and Sociology at Ealing, Hammersmith & West London College. During her time, her primary research focus was teaching, mentoring and technology in the classroom.
Navneet earned an Honors Bachelor of Arts in Politics from Nottingham Trent University in 2006 and a Post Compulsory Education (PGCE) from the University of Wolverhampton in 2007.
Dates Before working for Ovum, Johal was a Lecturer in Government & Politics and Sociology at Ealing, Hammersmith & West London College. During her time, her primary research focus was teaching, mentoring and technology in the classroom. Johal also contributed to online resources for staff and student
Rex Béchu, ESCP Paris master’s student, Business. University of Sheffield, Politics and IR Graduate (1st). Former Chair of the Student Advisory Group for the UK Council for International Student Affairs | Twitter: @rexbechu
Rex Béchu came from France to the UK at 17 to study at the University of Sheffield.
She is a third-year Politics and International Relations student. In her second year at university, she ran and won a campaign to become the International Students’ Officer at the Sheffield Students’ Union. She served as International Students’ Officer in the academic year 2018/19. In the role, she worked with the International Students’ Committee and her university on the #WeAreInternational campaign. Rex is passionate about vibrant global communities enriching campuses across the UK.
Nebu George, Chair, Student Advisory Group for the UK Council for International Student Affairs (UKCISA) and PhD Researcher in Geochemical Archaeology at Bangor University, Wales | Twitter: @ArchaeoGeorge
As Chair of UKCISA’s Student Advisory Group, Nebu sits on the board of the UKCISA Board of Trustees as a student representative; he also sets and agrees future meeting agendas with UKCISA, helping to ensure UKCISA is effectively advocating for international students. Nebu will work closely with Vice-Chairs to lead and support various activities, such as UKCISA’s student forum and the student charter.
Farshida is currently working at Erasmus University Rotterdam and is in charge of a radical innovation unit, ErasmusX. The main objective is to explore future educational models.
In Farshida’s prior position at Erasmus School of Law she had the luxury to combine her two fields of interest, Law & Tech. Not the most obvious combination, but she likes to describe myself as a tech geek with a law degree.
In her current position Farshida is able to accelerate the use of technology, tackle societal issues, and work together with students, academics and relevant stakeholders in order to future proof education.
In past years, Farshida has initiated and co-designed several practical applications to enhance the accessibility of education with IT and other emerging technologies. She has been involved with the creation of educational apps, a platform for legal literature (streaming service for books), a brand new part-time law program, the education lab at EUR and a virtual reality courtroom. For all of this Farshida has received a Techionista Tech leader award and a SURF award for change makers in education.
Carla is a trans-disciplinary international futures of education, learning with technologies & EdTech versatilitist, learning scientist, strategist, original thinker & expert. She helps education institutions and educators navigate a Covid-19 normal and post Covid-19 world.
Carla is an influencer, thought leader and think tank lead as well as a public speaker, mentor and facilitator. She has experience in policy advice, learning design, research and learning sciences leadership. Carla is a strategist, product instigator and changemaker with board, start-up and advisory experience and is a member of the World Economic Forum Expert Network and AIEd society (Artificial Intelligence in Education). Carla is passionately curious about learning, story & creativity and come from a background of performing arts.
Sophie Bailey is the Founder and Presenter of The Edtech Podcast | Twitter: @podcastedtech
Sophie is the founder of the iTunes new and noteworthy, The Edtech Podcast. The mission of The Edtech Podcast is to improve the dialogue between ‘ed’ and ‘tech’ for better innovation, through storytelling. The podcast is downloaded from over 145 countries with the UK, US & Aus in the top 3. Sophie has spoken and moderated at a variety of events including SXSW EDU, Yidan Education Prize, ASU GSV Summit, and the Next Billion Edtech Summit. She is an industry mentor and advisor, including to the UCL Knowledge Lab initiative EDUCATE, a Reimagine Education, GESA Awards, Bett Awards and XPrize Adult Literacy judge, and previous Edtech50 and Edtech Digest winner.
Sophie is passionate about lifelong and everyday learning. If she’s not interviewing a University Vice-Chancellor, Edtech Investor, School Leader, or StartUp about education innovation, she’s engrossed in Teach Your Monster to Read or wrestling her lockdown baby. A keen cyclist, she has recently relocated to West Devon which she considers the English version of the Pyrenees.
Thank you to the Salesforce.Org
Salesforce.org is the social impact centre of Salesforce focused on partnering with the global community of change-makers. They provide access to powerful technology that empowers changemakers to build a better world. Salesforce.org’s Education Cloud gives Higher Education institutions a single, shared view of students, alumni and staff in an integrated CRM platform to create personalised experiences at scale – transforming learner engagements into lifelong relationships.
Quotes from this episode
- Salesforce.org Making the Most of the New Normal E-book: Delivering an Outstanding Digital Student Experience
- Student Academic Experience Survey 2020 – link to survey by Advance HE and HEPI
- Student digital experience insights survey 2020: UK higher education findings – link to report from Jisc
- Farshida Zafar – LinkedIn
- Erasmus University Rotterdam – LinkedIn
- Erasmus University Rotterdam – website
- Erasmus University Rotterdam – Twitter
- ErasmusX – Twitter
- ErasmusX, online course catalogue – GitHub Site
- ErasmusX – EUF Site
- Erasmus + – Website
- Didactic Method – explanation
- Erasmus Venture Lab – LinkedIn
- Virtual Reality Courtroom – EUR website
- Techionista Awards, Farshida won Tech Leader – website, award details
- Ace Your Self Study App – further details about app via Google Play
- EUR Game – further details about the app via Google Play
- Enterprise Europe Network, Farshida is a part of this network – website
- Digital Governance, Jean Monnet Centre of Excellence – website
- Jean Monet Centre of Excellece DIGOV – Twitter
- Students, share your online education experience! Farshida call out – via Centre for Education and Learning
- Leiden-Delft-Erasmus Center for Education and Learning – website
- Erasmus + – App details on google play
- University Of Alcalá – Partner Uni Website
- EUF – Partner Website
- University Of Napoli Federico ii (unina) – Partner Uni Website
- Lodz University of Technology – Partner Uni Website
- University of Latvia – Partner Uni Website
- Marcus Specht – Website
- Marcus Specht – LinkedIn
- Technical University of Delft – Marcus Specht is Professor of Digital Education here also Director of the Leiden-Delft-Erasmus Center for Education and Learning linked above.
- Marcus Specht – University page about Marcus
- Fred Paas – Erasmus University Profile
- Fred Paas – LinkedIn
- Kate Daubney – LinkedIn
- Kate Daubney – Twitter
- AdvanceHE – Website – Kate has a fellowship here.
- AdvanceHE – Twitter
- King’s College London – Website
- King’s College London – Twitter
- King’s College London – LinkedIn
- University Of London – Website
- University Of London – Twitter
- University Of London – LinkedIn
- The Careers Group, U of L – Website
- The Careers Group – Twitter
- The Careers Group – LinkedIn
- King’s College, careers and employability – Website
- King’s Entrepreneurship Institute – Website
- King’s Entrepreneurship Institute – Twitter
- King’s Entrepreneurship Institute – LinkedIn
- TikTok – Website
- Articles about self-awareness methods
- Victoria Wade – LinkedIn
- U of L, Distance learning – Website
- Education consultancy, U of L – Website
- The Bright Network – Website
- Graduates facing difficult labour market post covid – Guardian Article
- What is a virtual internship – VirtualInternships.com description
- Virtual Internships – Website – Site for finding and applying for virtual internships
- WonkHE – Website
- WonkHE – Twitter
- AGCAS – Website
- AGCAS – LinkedIn
- AGCAS – Twitter
- IFS – Website
- IFS – Twitter
- HEPI – Website
- HEPI – Twitter
- University of London, Centre For Distance Education – Website
- University of London, Centre For Distance Education – Twitter
- Rex Béchu – LinkedIn
- Rex Béchu – Twitter
- University Of Sheffield – Website
- University Of Sheffield – Twitter
- University Of Sheffield – LinkedIn
- University Of Sheffield Students Union – Website – Rex was International Students Officer with the union.
- University of Sheffield Students Union – Twitter
- University of Sheffield Students Union – LinkedIn
- UKCISA (UK Council for International Student Affairs) – Website
- UKCISA – LinkedIn
- UKCISA – Twitter
- UKCISA Strategic Plan – Website
- ESCP Business School – Website
- ESCP Business School – Twitter
- ESCP Business School – LinkedIn
- Universities UK – Website – Specifically contains information on International Student statistics from 2019
- Universities UK – PDF – Direct link to the pdf presentation of the stats
- How French Universities Responded to Covid 19 – Article
- AI Trends In 2020 – Forbes Article
- Blackboard Collaborate – Website
- AGCAS – Website
- Nebu George – Twitter
- Nebu George – LinkedIn
- Daniel Haid – LinkedIn – Daniel is a vice chair of the UKCISA Student advisory group mentioned by Nebu
- Daniel Haid – Twitter
- Anant Rangan – LinkedIn – Anant is a vice chair of the UKCISA Student advisory group mentioned by Nebu
- Bangor University – Website
- Bangor University – Twitter
- Bangor University – LinkedIn
- Blended Learning Techniques – A Sheffield university article on blended learning techniques
- Post Study Work VISA – Website – Gov.uk info on the visa
Tell us where you are listening in from
We’d love to hear about innovative technology or approaches you are developing or using in adult education. Leave your stories in the comments below. Alternately, record a quick free voicemail via speakpipe for inclusion in the next episode. Finally, you can post your thoughts or follow-on links via twitter @podcastedtech or via The Edtech Podcast Facebook page.